Tenant FAQ’s
Answers to your common questions about renting with us
Answers to Your Common Questions
Tenant FAQ’s
Reach out to us if you have a question that is not answered below
In case of an emergency, please call 780-887-6918.
Emergency conditions include flooding, fire, and lack of heating.
For non-emergency issues, please submit a ticket through our maintenance requests.
Reach out to us via Rent Cafe or use our in-house form for any of your your maintenance needs. Please fill in your contact information and a description of the issue. We aim to respond within 24 hours, unless it’s an emergency.
We utilize a payment processor called Rent Cafe, where each tenant has their own portal. Tenants have the option to set up auto-deposit for convenient transactions. Alternatively, you can initiate payments manually each month.
Rent is due on or before the 1st of each month. A $100 late fee will be applied if rent is not received by the 1st.
No, our leases state that subleasing is not permitted.
We will contact you two months before your lease ends to provide you with options for renewal.
A pre-move-in inspection is conducted with you before taking possession. Pictures are taken, and the property’s condition is noted. The same procedure is completed at move-out, which must be done on the last day of the month.
Not all property owners permit pets, so we assess each case individually. Additionally, some condo associations may have restrictions. Certain breeds, particularly those known for aggression, may be restricted.
Each property is unique; however, your lease will specify the parking arrangements for your property.
Amenities can be accessed using your building fob or key code, or with your keys.
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